What Is Mediation?

Mediation is a voluntary, informal dispute resolution process involving a mediator, or impartial third party, who assists disputants to negotiate a mutually acceptable agreement. Mediators provide a neutral forum to help people reduce the barriers to communication and talk freely and openly. The mediator encourages both parties to define and clarify issues and provides opportunities to break through impasse. The mediator facilitates the parties' negotiation without recommending solutions or determining the outcome. Decision making authority always rests with the parties themselves.

Mediation allows both sides to design solutions that reflect their specific needs and interests. It improves relationships by allowing people to express their differences constructively, providing the opportunity for new perspectives and mutual understanding.

Resolving Differences With Mediation
Whether you are negotiating a contract or mending a relationship, mediation offers an informal, safe and private forum for disputing parties to talk things out. With the support of a qualified, impartial mediator, difficult conversations can lead to agreements that satisfy all participants. Parties are always at the center of the decision-making process and have control over the outcome.


Creative Mediation's Full Service Dispute Resolution Program includes the following divisions:

Community - A variety of mediation services to help SLO County residents resolve a wide range of disputes, including: landlord/tenant, neighbor/neighbor, roomate, small business, HOA, consumer/merchant, and more.

SLO Solutions - A cost-free community dispute resolution service being offered to all SLO residents, sponsored by City of SLO, Cal Poly and Cuesta College. Click here for more information.

Small Claims Court - A cost-free mediation service available to all small claims court litigants.

Fee Based Mediation - Private mediation services to assist disputing parties in a variety of case types. Contact the office to learn more about acquiring mediation for the following types of cases:

  • Any civil case with a monetary value of $5,000 or more
  • Litigated Cases
  • Business & Commercial
  • Environmental
  • Construction
  • Real Estate
  • Healthcare
  • Family
  • Multi-party or Complex Case
  • Custody
  • Parent Teen

Why choose mediation? It’s confidential, cost-effective, and convenient! It works! To get started, call us at (805) 549 – 0442 or e-mail us at info@creativemediation.net.

For mediation frequently asked questions click here.

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